About Mama Monkey

What are your business hours?

You may place your order online 24 hours a day, 7 days a week. We also offer customer service during the hours of 8:00 am to 5:00 pm (PST) Monday through Friday.




Where are you located?

We are located in Auburn, WA, USA, which is in the Pacific Standard Time Zone (PST). Please visit our Contact page for more information.




Are my purchases / transactions secure?

Yes. This website www.mamamonkey.com is Secured by RapidSSL and all payment transactions are processed by PayPal using the highest possible SSL security encryption for your protection.




What Items are on SALE?

Please visit our Sale Items Category.




What wholesale / retail options do I have?

Please visit our Wholesale page for more information.

Shipping Information

When will my order ship?

We ship your order one business day after your order payment has been received Monday thru Friday (unless otherwise noted).

For orders with Priority Shipping or Express Shipping we ship your order one day after your order payment has been received Monday thru Friday (unless otherwise noted).




What shipping options do I have?

We use USPS to ship our orders. For shipping options and details, please visit our Polices.




Do you ship internationally?

Yes. At this time we ship to any country that USPS will ship to. We cannot track the shipping of International orders.

Policies

What is your Cancellation Policy?

Please click here to view our order cancellation policy.




What is your Privacy Policy?

Please click here to view our privacy policy.




What is your Return Policy?

Please click here to view our return policy.




What if there is an error on the site?

If a product is listed incorrectly, as a result of a typographical error or otherwise, Mama Monkey has the right to refuse, cancel or limit the quantity for that order. This policy is regardless of order confirmation and credit card charged status. You will always be notified if your order is going to be cancelled. If your credit card has been charged and your order is cancelled, Mama Monkey will immediately credit your credit card for that amount.

Payment Information

What payment methods do you accept?

We accept the following methods of payment: PayPal, Visa, Mastercard, Discover, American Express.

This website www.mamamonkey.com is Secured by RapidSSL and all payment transactions are processed by PayPal using the highest possible SSL security encryption for your protection.